Select from the options below to view specific product FAQs.
ONLINE BANKING FAQS
Q: What is AHB Online Banking and what can I do with it?
A: AHB Online Banking is a free service that provides a safe and convenient way to do your banking online from anywhere that offers internet access. You can obtain current information about your AHB accounts, deposits, loans, and history information; you can view check images, transfer funds between your AHB accounts, place stop payments on checks and download transactions into compatible money management software packages.
A: AHB Online Banking is a free service that provides a safe and convenient way to do your banking online from anywhere that offers internet access. You can obtain current information about your AHB accounts, deposits, loans, and history information; you can view check images, transfer funds between your AHB accounts, place stop payments on checks and download transactions into compatible money management software packages.
Q: What do I need to get started?
A: You will need a personal computer, a modem, a 128 bit capable browser, an active account with an Internet Service Provider (ISP) and an account (or accounts) with American Heritage Bank.
A: You will need a personal computer, a modem, a 128 bit capable browser, an active account with an Internet Service Provider (ISP) and an account (or accounts) with American Heritage Bank.
Q: How do I know that my account information will be secure?
A: AHB Online Banking employs Secure Socket Layer (SSL) protocol ensuring that all data passed over the internet is encrypted, and therefore secure. For additional security, AHB Online Banking also utilizes user-defined passwords, inactivity time limits and automatic 'lock-out' for invalid access attempts.
A: AHB Online Banking employs Secure Socket Layer (SSL) protocol ensuring that all data passed over the internet is encrypted, and therefore secure. For additional security, AHB Online Banking also utilizes user-defined passwords, inactivity time limits and automatic 'lock-out' for invalid access attempts.
Q: How do I sign up for AHB Online Banking?
A: You can Enroll Now or at any American Heritage Bank location.
A: You can Enroll Now or at any American Heritage Bank location.
Q: What criteria do I use for setting up my password?
A: You will be given that information upon completion of the application process.
A: You will be given that information upon completion of the application process.
Q: How soon after a transaction is executed does it appear in my account activity?
A: Typically, most transactions are posted on the same business day and may be reviewed within 24 hours. However, transactions conducted at any American Heritage Bank branch will show as "pending" immediately.
A: Typically, most transactions are posted on the same business day and may be reviewed within 24 hours. However, transactions conducted at any American Heritage Bank branch will show as "pending" immediately.
Q: What types of software can I download my account transactions into?
A: You may download this information into money management software, spreadsheet software and word processing software. The file types supported include those with an .OFX, .QFX, .QBO, .IIF, .QIF, .CSV or .TXT suffix. Popular software supported by AHB Online Banking includes Quicken, Quick Books, and Microsoft Money.
A: You may download this information into money management software, spreadsheet software and word processing software. The file types supported include those with an .OFX, .QFX, .QBO, .IIF, .QIF, .CSV or .TXT suffix. Popular software supported by AHB Online Banking includes Quicken, Quick Books, and Microsoft Money.
Q: What if I have more questions or need assistance?
A: For questions about AHB Online Banking, contact Customer Service at (918)224-3210.
A: For questions about AHB Online Banking, contact Customer Service at (918)224-3210.
Q: What if I am having trouble logging in? (i.e. forgot Password, forgot ID, locked out)?
A: Contact AHB Customer Service at (918) 224-3210 or click Forgot? on the login screen.
A: Contact AHB Customer Service at (918) 224-3210 or click Forgot? on the login screen.
BILL PAY FAQS
MOBILE BANKING FAQS
Q: If I am already signed up for Online Banking, am I automatically set up for Mobile Banking?
A: Yes, you will use the same ID and Password on the Mobile Banking website that you currently use to log in to Online Banking.
A: Yes, you will use the same ID and Password on the Mobile Banking website that you currently use to log in to Online Banking.
Q: How can I enroll?
A: Simply download the FREE American Heritage Bank app from for your iPhone, iPad, or Android device. Choose First time User? Enroll now.
A: Simply download the FREE American Heritage Bank app from for your iPhone, iPad, or Android device. Choose First time User? Enroll now.
Q: Will there be any service fees for Mobile Banking?
A: American Heritage Bank does not charge a fee for our Mobile Banking service; however, fees for internet access will vary based on your mobile phone provider/service plan.
A: American Heritage Bank does not charge a fee for our Mobile Banking service; however, fees for internet access will vary based on your mobile phone provider/service plan.
Q: How do I know if my phone is compatible with mobile banking?
A: Most new phones are compatible. If you already have web browsing or internet capabilities, your phone should be compatible. If not, you will need to contact your cell phone service provider to have internet access added to your plan. If your phone is not web compatible, you will not be able to use the Mobile Banking service.
A: Most new phones are compatible. If you already have web browsing or internet capabilities, your phone should be compatible. If not, you will need to contact your cell phone service provider to have internet access added to your plan. If your phone is not web compatible, you will not be able to use the Mobile Banking service.
Q: Do I have to sign up for Online Banking, before I can sign up for Mobile Banking?
A: No, you can enroll through the American Heritage Bank app.
A: No, you can enroll through the American Heritage Bank app.
Q: Does the Mobile Banking service offer a Bill Pay service?
A: Yes. If you are currently signed up for the Online Banking Bill Pay Service, you will have access to add payees and schedule payments on the American Heritage Bank app.
A: Yes. If you are currently signed up for the Online Banking Bill Pay Service, you will have access to add payees and schedule payments on the American Heritage Bank app.
ESTATEMENT FAQS
Q. What is an eStatement?
A. eStatements are just like your original paper statement(s) only a notification is emailed to you rather than delivered by U.S. Mail. The notification will contain a link in which you will sign into a secure site to access your statement.
A. eStatements are just like your original paper statement(s) only a notification is emailed to you rather than delivered by U.S. Mail. The notification will contain a link in which you will sign into a secure site to access your statement.
Q. Will I receive my eStatements faster than a mailed statement?
A. Yes. You will receive your email notification and be able to view your statement the morning after your statement cycles. Mailed statements take two to three business days to reach their destination. They are typically mailed the day after the statement cycles.
A. Yes. You will receive your email notification and be able to view your statement the morning after your statement cycles. Mailed statements take two to three business days to reach their destination. They are typically mailed the day after the statement cycles.
Q. How long are they viewable online?
A. Statements are stored for a minimum of 18 months online. However, at any time during the 18 months, you can save or print the statement to keep as long as you wish.
A. Statements are stored for a minimum of 18 months online. However, at any time during the 18 months, you can save or print the statement to keep as long as you wish.
Q. Are eStatements secure?
A. Yes. Our eStatement product uses the same security as our Online Banking service. You only receive an email notification which lets you know your statement is ready for viewing; at that point, you must log into your Online Banking to view the eStatement.
A. Yes. Our eStatement product uses the same security as our Online Banking service. You only receive an email notification which lets you know your statement is ready for viewing; at that point, you must log into your Online Banking to view the eStatement.
Q. Will I still receive my regular statement in the mail in addition to eStatements?
A. No. Once you are enrolled for eStatements, you will only receive them electronically.
A. No. Once you are enrolled for eStatements, you will only receive them electronically.
Q. Are other notices available electronically?
A. Yes. You can choose which notices you would like to receive electronically.
A. Yes. You can choose which notices you would like to receive electronically.
Q. How do I enroll for eStatements?
A. To enroll, log into your Online Banking via a personal computer or mobile app. Select an account, then choose Documents. Follow the instructions for enrollment. It is fast and easy! Not an Online Banking customer? Click here to enroll in Online Banking.
A. To enroll, log into your Online Banking via a personal computer or mobile app. Select an account, then choose Documents. Follow the instructions for enrollment. It is fast and easy! Not an Online Banking customer? Click here to enroll in Online Banking.
Q. Who can I contact if I have other questions about eStatements?
A. You may contact Customer Service during normal business hours.
A. You may contact Customer Service during normal business hours.
Q. How can I get a printed copy of my statement?
A. If you are currently enrolled to receive eStatements and would like a printed copy, there is a $5.00 per paper statement copy fee. Contact Customer Service during normal business hours.
Q. How do I unenroll from eStatements?
A. Contact Customer Service during normal business hours. We will unenroll the requested account from eStatements and you will receive paper statements for subsequent statement periods. If you unenroll from eStatements, you may incur a paper statement fee. Refer to your account disclosures for more information.